maximum of 3 roles within **Apply on the website** months to ensure
you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
We?re Salesforce, the Customer Company, inspiring the future of
business with AI+ Data +CRM. Leading with our core values, we help
companies across every industry blaze new trails and connect with
customers in a whole new way. And, we empower you to be a Trailblazer,
too ? driving your performance and career growth, charting new
paths, and improving the state of the world. If you believe in
business as the greatest platform for change and in companies doing
well and doing good ? you?ve come to the right place.
*
*
Key Responsibilities:
* Own the complete end-to-end customer support experience.
* Provide prompt, detailed analysis of technical challenges and
business issues.
* Provide customer happiness and deliver great experience.
* Solve technical issues and Integrations, with Apex/VF/Lightning Web
Components and Standard Salesforce Functionalities
* Take ownership of customer issues through to resolution - including
troubleshooting, internal communication and providing mentorship on
recommended standard methodologies
* Build and maintain Knowledge Base Articles both for internal and
external audiences.
* Open and continuous collaboration with your team to increase team
spirit and team efficiency.
Required Skills/Experience:
* Customer-focused or previous customer-facing experience.
* Ability to optimally prioritize, multi-task, and perform well under
pressure
* Knows how/when to escalate customer issues as required
* Programming abilities or abilities to read code in one or more of
the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and
Perl.
* Knowledge of Internet development technologies (HTML, Javascript,
XML, API, etc.) is required.
* Understanding of database concepts and SQL
* Excellent written and verbal communication skills
* Comfortable interacting with other groups and management - Ability
to work with different internal teams (other groups managements)
* Ability to communicate technical concepts clearly and optimally
* Fluent in Italian
Desired Skills/Experience:
* Meaningful experience working in Technical Support
* Previous experience with Salesforce and its technologies
* Any official Salesforce Certification
* Familiarity with Trailhead or a Trailhead Ranger status
* CRM domain knowledge
* VisualForce and Apex knowledge
* Knowledge of multi-tenant, grid, parallel, or distributed computing
architectures
* Experience with Eclipse IDE and ANT
* Familiarity with Internet technologies: firewalls, web servers,
proxy servers etc.
* Additional Language Proficiency a bonus
*LI-Y
Accommodations
If you require assistance due to a disability applying for open
positions please submit a request via this Accommodations Request Form
.
Posting Statement
At Salesforce we believe that the business of business is to improve
the state of our world. Each of us has a responsibility to drive
Equality in our communities and workplaces. We are committed to
creating a workforce that reflects society through inclusive programs
and initiatives such as equal pay, employee resource groups, inclusive
benefits, and more. Learn more about Equality at and explore our
company benefits at .
Salesforce is an Equal Employment Opportunity and Affirmative Action
Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender perception or identity, national origin, age,
marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes.
Salesforce will not pay any third-party agency or company that does
not have a signed agreement with Salesforce .
Salesforce welcomes all.
To get the best candidate experience, please consider applying for a
maximum of 3 roles within **Apply on the website** months to ensure
you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
We?re Salesforce, the Customer Company, inspiring the future of
business with AI+ Data +CRM. Leading with our core values, we help
companies across every industry blaze new trails and connect with
customers in a whole new way. And, we empower you to be a Trailblazer,
too ? driving your performance and career growth, charting new
paths, and improving the state of the world. If you believe in
business as the greatest platform for change and in companies doing
well and doing good ? you?ve come to the right place.
*
*
Key Responsibilities:
* Own the complete end-to-end customer support experience.
* Provide prompt, detailed analysis of technical challenges and
business issues.
* Provide customer happiness and deliver great experience.
* Solve technical issues and Integrations, with Apex/VF/Lightning Web
Components and Standard Salesforce Functionalities
* Take ownership of customer issues through to resolution - including
troubleshooting, internal communication and providing mentorship on
recommended standard methodologies
* Build and maintain Knowledge Base Articles both for internal and
external audiences.
* Open and continuous collaboration with your team to increase team
spirit and team efficiency.
Required Skills/Experience:
* Customer-focused or previous customer-facing experience.
* Ability to optimally prioritize, multi-task, and perform well under
pressure
* Knows how/when to escalate customer issues as required
* Programming abilities or abilities to read code in one or more of
the following languages: Java, PHP, Python, Ruby,.NET, JavaScript, and
Perl.
* Knowledge of Internet development technologies (HTML, Javascript,
XML, API, etc.) is required.
* Understanding of database concepts and SQL
* Excellent written and verbal communication skills
* Comfortable interacting with other groups and management - Ability
to work with different internal teams (other groups managements)
* Ability to communicate technical concepts clearly and optimally
* Fluent in Italian
Desired Skills/Experience:
* Meaningful experience working in Technical Support
* Previous experience with Salesforce and its technologies
* Any official Salesforce Certification
* Familiarity with Trailhead or a Trailhead Ranger status
* CRM domain knowledge
* VisualForce and Apex knowledge
* Knowledge of multi-tenant, grid, parallel, or distributed computing
architectures
* Experience with Eclipse IDE and ANT
* Familiarity with Internet technologies: firewalls, web servers,
proxy servers etc.
* Additional Language Proficiency a bonus
*LI-Y
Accommodations
If you require assistance due to a disability applying for open
positions please submit a request via this Accommodations Request Form
.
Posting Statement
At Salesforce we believe that the business of business is to improve
the state of our world. Each of us has a responsibility to drive
Equality in our communities and workplaces. We are committed to
creating a workforce that reflects society through inclusive programs
and initiatives such as equal pay, employee resource groups, inclusive
benefits, and more. Learn more about Equality at and explore our
company benefits at .
Salesforce is an Equal Employment Opportunity and Affirmative Action
Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender perception or identity, national origin, age,
marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes.
Salesforce will not pay any third-party agency or company that does
not have a signed agreement with Salesforce .
Salesforce welcomes all.
We need : English (Good)
We need : Italian (Fluent)
Type: Permanent
Payment: Contact us
Category: Languages
